Privacy policy

Privacy Policy

Last updated: June 04, 2026

This Privacy Policy describes how Shenzhen Fanwei Information Technology Co., Ltd. ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website www.theonegrow.com (the "Site") and purchase our products.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our Site, you agree to the collection and use of information in accordance with this policy.


Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our Site
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer support
  • Participate in surveys or promotions

The personal information we may collect includes:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment providers)
  • Order history and preferences
  • Any other information you choose to provide to us

We also automatically collect certain information when you visit our Site, including:

  • Your IP address and browser type
  • Device information and operating system
  • Pages you visit and time spent on our Site
  • Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders and account
  • To provide customer support and respond to your inquiries
  • To send you order updates, shipping notifications, and important service announcements
  • To send you marketing communications (with your consent)
  • To improve our products, services, and website experience
  • To detect and prevent fraud and unauthorized transactions
  • To comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your personal information with the following trusted service providers who assist us in operating our business:

  • Payment processors (PayPal, credit card companies)
  • Shipping and fulfillment providers
  • Email service providers
  • Website hosting and analytics providers

These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.


Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information, subject to certain exceptions
  • Opt-out: You can opt out of receiving marketing communications from us at any time
  • Data portability: You can request that we provide your personal information in a machine-readable format

To exercise any of these rights, please contact us at support@theonegrow.com. We will respond to your request within 45 days.


Cookies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.


Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@theonegrow.com

Website: www.theonegrow.com