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U.S. warranty & support

Our U.S. Terms of Service (Section 5) provide a 30-day limited warranty from the date of delivery for defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, abuse, accident or improper installation.

How to request warranty support

Email support@theonegrow.com with your order number, product name, delivery date and a description of the problem. Photos or a short video can help us assess the issue. Contact us before returning any equipment so we can confirm the next steps, return instructions and any applicable shipping arrangements.

Warranty, delivery problems and returns

• Warranty: the 30-day coverage above concerns defects under normal use; it is separate from a change-of-mind return.
• Damaged, defective or incorrect on arrival: report the issue within 7 days of delivery. Our Return & Refund Policy provides covered return shipping and a replacement or full refund for these cases.
• Change of mind: request a return within 30 calendar days of receiving the item. Products must be new and unused, with the original packaging and all accessories; tents must be unassembled. Change-of-mind return shipping is at your cost. A return authorization is required.

Read the full return conditions before sending a product back. For delivery areas and estimated transit times, see our Shipping Policy.